Refund policy
Last Updated: June 2, 2026
At Shine Brighter Grace, each item is made to order. Because our products are custom-made, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review the issue and, if approved, provide a replacement or refund at no additional cost.
Lost Packages
If your package appears lost in transit, please contact us. We will work with our production and shipping partners to investigate and help resolve the issue.
Refund Eligibility
Refunds may be issued for:
- Damaged products
- Manufacturing defects
- Incorrect items received
Refunds are not issued for:
- Ordering the wrong size
- Change of mind
- Buyer remorse
- Incorrect shipping address provided by the customer
Contact Us
If you have questions about your order, please contact:
We aim to respond within 1–3 business days.